The Ontario Government is partnering with Collège Boréal to provide access to e-modules on the active offer of French-language services to government agencies and third parties providing services on its behalf. The e-modules are part of a project funded under the Canada Ontario Agreement on French Language Services.
Why an Active Offer of Services in French?
Instead of putting the onus on francophone clients to ask for services in French, an active offer of services supports francophone clients by clearly showing them that services are provided in their language. An active offer of services always begins with “Bonjour” and requires planning and a strong commitment to providing excellent services in French.
Prepare and learn all you need to know about providing an active offer of services in French, from planning to handling a call, by taking the following e-courses:
Active Offer of Services in French E-Modules
- Front-line Managers and Staff – E-Course in English
- Policy/Program/Communications Staff and Program Managers – E-Course in English
**These training modules are the property of the Ontario Government; they are not part of the training offer developed by Collège Boréal.
Your Feedback is Important!
Once you have completed the training, we invite you to fill out our online survey:
For technical issues related to the e-modules, please contact Collège Boréal at email@example.com.
For any questions regarding French-language services, speak to your organization’s French Language Services Coordinator.